Help for home users
We're Venture Domain Hosting — a Singapore Microsoft Partner focused on Microsoft 365 business solutions. We don't sell or support personal/home licences, but here's where to get official help for common issues.
We support businesses, not home accounts
Our team helps Singapore companies buy, migrate, and manage Microsoft 365 business plans. We can't access your personal Microsoft account, reset personal passwords, or process personal refunds — only Microsoft support can. Use the links below to reach them directly.
Common troubleshooting links
Installing Office apps
Download and install Microsoft 365 / Office on your PC or Mac, then sign in with the Microsoft account you bought it with.
Download & install helpActivation or product key
Where to enter your product key, and what to do if Office says it's unlicensed or can't activate.
Activation troubleshooterPassword & account recovery
Reset your password, recover a locked account, or manage two-step verification.
Microsoft accountOutlook won't open or send
Fixes for Outlook not launching, stuck loading, or failing to send/receive mail.
Outlook helpWindows or Office updates
Check for updates, fix update errors, and keep your apps and system current.
Windows & update helpOneDrive sync issues
Files not syncing? Check OneDrive sync status and fix common sync problems.
OneDrive helpBuying a licence for personal use?
Microsoft 365 Personal (1 person) or Family (up to 6) is the right fit for home users and is sold directly by Microsoft — we don't carry personal plans.
Microsoft 365 PersonalRunning a business instead?
If you need business email on your own domain, we can help with the right Microsoft 365 plan, migration, and local support.
Licences are supplied by Venture Domain Hosting, a Microsoft Partner. Prices are nett. Final pricing, promotions, and seat mix are confirmed on the official quote.